Dear Internet,
How are you? How was your pre-Thanksgiving, Thanksgiving, and post-Thanksgiving? Good? I hope it was good.
Did you eat a lot of great food? See your various extended family? Have any awkward experiences with any of them? I'll bet you've got some really funny stories to tell.
I spent the vast majority of this past week in the store or on the phone with various wholesalers, ordering and re-ordering merchandise. I think my favorite telephone conversation included me saying "NO, my name is NOT 'Amy Taylor'. No, don't write that down. No! Don't send that to the factor. They'll never know what name....NO! Do you speak any English?" And then the other person replied "Yadda yadda bleh blah, something Chinese, Amy Taylor?" I love the fashion industry. It's just so glamorous.
I thought of you this morning on my way into work. I was standing in line at Starbucks, waiting on my venti soy caramel macchiato with sugar-free vanilla instead of the caramel and no sauce on top, please, and had the chance to overhear a conversation between a teenage girl and her mother. The girl was worried about ordering a frappuccino, because of the massive caloric content she would have to deal with, and right after Thanksgiving, too. The mom didn't feel that the calorie concern was valid, as the girl shouldn't worry about her weight; she looked great. I agreed on this point, feeling happy to see such a healthy mother/daughter interaction, and thinking that all girls should be so lucky. And then the mother said "Besides, I'll just give you a couple of your brother's Adderall like we did after Jamie's birthday party and you remember all the cake you ate that night - didn't even matter, girlfriend!" And then they both laughed manically. I thought that was such a touching story, and I just knew you would appreciate it.
So I've officially made it through the busiest week of the retail season. Black Friday was insanely busy. Why do they call it Black Friday, anyway? I thought that reference usually entailed something negative, but as far as retailers go, there's nothing negative about the Friday after Thanksgiving. Do you know?
I've got tons of stories from the week, too. I'll try and think of my best ones and write to you about them as soon as possible. For now, though, I'll leave you with this, my favorite encounter of today:
Me: So, here are the black pants, is this what you were looking for?
Customer: No, I want PARTY pants.
Me (trying to envision what something called "party pants" could possibly look like): Ummm....party pants. Ok, so, party pants. Like pants with more embellishment, or rhinestones or something?
Customer (exasperated): No, not embellished. Party pants!
Me: So....not black, maybe? Maybe a different color?
Customer: I said I wanted BLACK PARTY PANTS. Is this all you have? Are these your only pants in the entire store?
Me (glancing pointedly at the 6 racks, 3 stands, and 2 tables of pants DIRECTLY in front of the customer): Uh, well, no....we have several other options...but these are our black trousers....there are lots of denim and different colored options...
Customer (really annoyed now): Oh, FORGET IT. I can't believe you don't have party pants. Black pull-on (ed: ahh, so now they are "pull-on" as well as "party") party pants; what kind of a store doesn't carry those? Can't you order them for me?
Me (imagining what hell I would have to go through trying to figure out what in the world "party pants" were and trying to order only one pair of said pants): No. There's no way I could order them. The ordering season is over. (ed: why I said this, I have no idea. The "ordering season" is over? Like, wow, all the stores shut down, and hey! No more orders! Sorry, America!)
Customer: Oh. Well that's too bad. I really need a pair of party pants. I can't believe you don't have any. I bet you have customers asking for them all the time, and you don't provide them. Any good store has party pants. It's Christmas!
Me: Yeah, I'm really sorry about that. Is there anything else I can help you with?
Customer: No, but you should turn the air down in here. It's sweltering! And I know it's not just me, I can tell those girls in the fitting rooms are burning up (ed: the woman hadn't ever been near the back of the store, where the fitting rooms are located, nor had she had any kind of contact with the people trying clothing on in the fitting rooms). You aren't going to have any customers left at all if you keep it so hot. So hot, and no party pants. It's a wonder you're in business at all.
Love,
Elise